Shipping policy

Shipping Policy

Last Updated: September 2026

At MASARU HYBRID CLUB, every order is prepared with care. Please review the shipping information below before placing your order.

PRE-ORDERS

Certain MASARU HYBRID CLUB products are offered as pre-orders.

Pre-order orders require approximately 3–4 weeks to process and ship. This timeframe allows us to complete production, quality checks, packaging, and fulfillment.

By placing a pre-order, you acknowledge and agree to the 3–4 week processing and shipping timeframe.

Please note that production and shipping times may vary slightly depending on order volume, manufacturing timelines, holidays, or unforeseen delays.

SHIPPING & TRACKING

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Tracking information may take some time to update after your order has been shipped.

MASARU HYBRID CLUB is not responsible for delays caused by the shipping carrier after the order has been shipped.

ORDER CHANGES & CANCELLATIONS

Because pre-orders are placed into production, order changes or cancellations may not be possible once production has begun. Please contact us as soon as possible if you need assistance with your order.

DELAYS

While we work to meet our estimated 3–4 week timeframe, occasional delays may occur due to production demand, shipping carrier delays, weather, holidays, or other circumstances outside of our control.

If a significant delay occurs, we will do our best to keep customers informed.

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, MASARU HYBRID CLUB is not responsible for lost or stolen packages. Please make sure your shipping address is accurate and secure.

If your package appears to be lost in transit, please contact the shipping carrier using your tracking information.

SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout. MASARU HYBRID CLUB is not responsible for orders shipped to an incorrect address provided by the customer.