Return & Refund Policy

Last Updated: September 2026

At MASARU HYBRID CLUB, we want you to be confident in every piece you purchase. Please review our return and refund policy before placing your order.

ALL SALES ARE FINAL

Due to the limited-production nature of MASARU HYBRID CLUB products, all sales are final. We do not accept returns or exchanges for reasons such as sizing, color preference, change of mind, or simply no longer wanting the item.

We strongly encourage customers to review the size chart and product details before placing an order.

DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and the defect/damage

After reviewing your request, MASARU HYBRID CLUB may offer a replacement or refund at our discretion.

Items that have been worn, washed, altered, damaged by the customer, or otherwise used improperly may not qualify for a replacement or refund.

WRONG ITEM RECEIVED

If you receive the wrong product or an incorrect item, please contact us within 7 days of delivery. We will review the issue and work to provide the correct item.

PRE-ORDERS

Pre-order purchases are subject to the same final-sale policy. Because pre-order items are produced specifically based on customer demand, pre-orders cannot be canceled or refunded once production has begun.

Please review the product description and pre-order shipping timeframe before purchasing.

REFUNDS

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been approved and processed, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

ORDER CANCELLATIONS

Orders may not be canceled once they have entered processing or production.

If you need to request a cancellation, contact us as soon as possible after placing your order. We cannot guarantee that cancellation requests will be accepted.

CUSTOMER RESPONSIBILITY

Customers are responsible for selecting the correct size and providing accurate shipping information at checkout. MASARU HYBRID CLUB is not responsible for issues resulting from incorrect sizing or an incorrect shipping address provided by the customer.

CONTACT US

If you believe you received a defective, damaged, or incorrect item, please contact MASARU HYBRID CLUB within 7 days of delivery so we can review your request.

MASARU HYBRID CLUB
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